Warranty at a Glance

Warranty coverage varies by product and component. Coverage applies to eligible manufacturing defects during the applicable warranty period and does not cover misuse, accidents, unauthorized modification or normal wear.

Collapsible content

Frame & Structural Parts

Frame — 12 Months
Covers manufacturing-related quality issues including natural deformation, open welding, desoldering and fractures caused by poor manufacturing.

Front Fork Components, Handlebars, Folding Tubes & Saddle Tubes — 12 Months
Manufacturing-related defects are covered during the applicable warranty period.

Damage caused by self-modification or collisions is not covered.

Basic & Wear Parts

Tires — 1 Month
Coverage applies only to product quality issues present in the received product. Punctures caused by sharp objects, insufficient tire pressure, speed bumps, potholes or similar external causes are not covered.

Saddles, Plastic Parts, Round Disc Brake Rotors, Brake Pads & Brake Cables — 3 Months

Kickstands, Fenders, Rear Racks, Pedals, Grips, Cranks, Chainrings, Front Hubs, Rear Hubs, Chains, Shifters, Rear Derailleurs, Protective Covers, Flywheels, Shock Absorbers, Bells, Horns, Lifting Lugs and Connecting Rod Pieces — 6 Months

Man-made damage, self-modification and collision damage are not covered.

Electrical Parts

Controllers, Chargers, Main/Auxiliary Cables, Displays, Front and Rear Brakes, Accelerators, Brake Levers and Pedal Assistance Sensors — 12 Months

Manufacturing-related short circuits, burnout and performance failures may qualify for replacement.

Headlights & Taillights — 6 Months

Water ingress, intentionally cut cables, natural brake wear and man-made damage are not covered.

Motor Parts

Motor — 12 Months
Coverage applies to eligible manufacturing-related issues such as coil phase loss, burning, magnetic steel demagnetization, detachment and wheel shaft deformation.

Motor Hall & Motor Bearing — 12 Months
Coverage includes eligible issues such as hall wire burnout, abnormal bearing noise or bearing failure.

Damage related to insufficient tire pressure, speed bumps, potholes or similar external causes is not covered.

Battery

Battery, Battery Box, Battery Top Cover & Battery Bottom Cover — 12 Months

Eligible faults include poor contact, power failure, inability to store power and battery capacity falling below 60% within the applicable warranty period.

Replacement does not restart the warranty period. Any replacement battery remains covered only for the remaining period of the original warranty.

Water damage and man-made damage are not covered.

Important Warranty Notes

All e-bikes sold by us are brand new and equipped with original factory parts.

Separately purchased accessories are offered at cost price to help customers resolve accessory-related issues quickly. Except for Dead on Arrival (DOA) cases, separately purchased accessories are not covered under warranty.

Second-hand e-bikes and modified e-bikes are excluded from warranty coverage.

Extended warranty service may be purchased on our website. The extended warranty must be purchased together with the product and cannot be purchased separately.

What Is Not Covered

The following situations are not covered under warranty:

• Damage or malfunction caused by failure to follow the instructions for use, maintenance or adjustment in the product manual.

• Damage caused by unauthorized disassembly, repair or modification.

• Damage caused by improper use, inadequate storage or accidents.

• Repair costs incurred at unauthorized repair shops without prior approval.

• Minor scratches or damage to accessory packaging caused during logistics or transportation.

• Items returned without our prior written approval.

• Consumable or wear-related parts and conditions, including tires, saddles, plastic components, brakes, brake rotors, brake pads, brake lines and surface scratches, except where otherwise covered for an eligible product quality issue.

How to Apply for Warranty

  • 01 — Document the Issue

    Take clear photos or a short video showing the issue.

  • 02 — Submit Your Information

    Email us a brief description of the problem together with photos or videos, your order number and the platform where the product was purchased.

  • 03 — Initial Assessment

    Our team will assess the information. If the issue is clear, we will provide an appropriate solution promptly.

  • 04 — Troubleshooting

    If further investigation is required, follow the troubleshooting instructions provided by our team and send the requested photos or videos.

  • 05 — Replacement Parts


    After verifying your order details and delivery address, we will ship the necessary replacement parts when applicable.

Information Required for a Warranty Claim

Please prepare:

• Order number

• Platform of purchase

• Product model

• Description of the issue

• Clear photos or videos showing the problem

• Current delivery information when replacement parts are required

Need Warranty Support?

Have your order information, photos or videos ready and contact our support team to start your warranty request.

Contact Support