FAQ
How do I choose the right electric bike?
A: Choose according to riding purpose. City commuting usually requires efficient and comfortable models. Mountain riding requires stronger torque and durable components. Touring requires longer battery range.
What products does INDIGO offer?
A: INDIGO provides electric bikes, Bafang conversion kits, lithium batteries, displays, controllers, replacement parts and accessories.
What is a Bafang mid-drive conversion kit?
A: A Bafang mid-drive conversion kit transforms a traditional bicycle into an electric bike by replacing the bottom bracket system with a motor drive system.
Is the Bafang kit compatible with my bicycle?
A: Compatibility depends on bottom bracket width, diameter and frame design.
What bottom bracket sizes are supported?
A: 68mm kits fit 68-73mm bicycle bottom brackets. 100mm kits fit 80-100mm bottom brackets. 120mm kits fit 110-120mm bottom brackets.
What information should I provide before buying?
A: Provide your bicycle model, bottom bracket width, bottom bracket diameter, required motor power and battery requirements.
What is the difference between UART and CAN Bus?
A: UART provides flexible compatibility while CAN Bus is designed for newer communication systems. INDIGO provides both versions depending on configuration.
What battery types does INDIGO provide?
A: INDIGO provides Hailong batteries, triangle batteries and customized battery solutions using 18650 and 21700 lithium cells.
Are INDIGO batteries safe?
A: INDIGO batteries include BMS protection functions including over charging protection, over discharge protection, over current protection, short circuit protection and temperature protection.
How long can an e-bike battery last?
A: Battery range depends on capacity, motor power, rider weight, speed, terrain and weather conditions.
Can I install the conversion kit myself?
A: Customers with basic bicycle maintenance experience can install INDIGO conversion kits. Professional installation is recommended for customers without repair experience.
Why is my Bafang motor not working?
A: Check battery power, display connection, brake sensor connection, motor cable and controller connection.
Why is my battery not charging?
A: Check charger indicator, charging port, battery switch and cable connection.
What warranty does INDIGO provide?
A: INDIGO provides warranty coverage for non-human damage within the warranty period. Warranty periods vary by component.
How do I request warranty service?
A: Provide order number, purchase platform, problem description and photos or videos. INDIGO will evaluate the issue and provide troubleshooting guidance or replacement parts.
How long does delivery take?
A: USA and Canada: 5-14 days. EU and UK: 3-7 days when products are available from local warehouses.
Where does INDIGO ship from?
A: INDIGO supports warehouse shipping solutions in the United States, Europe, Australia, United Kingdom, Canada and China.