Shipping at a Glance

  • Processing Time

    In-stock orders are normally prepared for shipment within 1–3 business days after payment is successfully confirmed.

  • Local Warehouse Delivery

    Orders shipped from local warehouses typically arrive in approximately 2–7 business days.

  • Order Tracking

    Tracking information will be provided once your order has been shipped.

  • Global Warehouses

    We ship from local warehouses in the United States, Europe, the United Kingdom, Canada, Australia and China, depending on inventory availability and destination.

Estimated Delivery Time

Delivery times are calculated from the date the parcel is handed to the carrier and may vary depending on warehouse location, destination, carrier capacity, customs requirements and local delivery conditions.

Delivery Options

  • Local Warehouse

    Approx. 2–7 Business Days
    Recommended for in-stock products. Actual delivery time may vary by carrier and destination.

  • Cross-Border Shipping from China

    Approx. 7–20 Business Days
    Delivery time may vary depending on destination, local rules, duties or peak-season congestion.

  • Remote or Customized Orders

    Additional time may apply.
    Remote areas, customized products and bulk/OEM orders may require additional handling or delivery time.

Global Warehouse Network

INDIGO VEHICLE ships from local warehouses in the United States, Europe, the United Kingdom, Canada, Australia and China, depending on inventory availability and the delivery address.

Whenever possible, orders are shipped from the nearest available warehouse to provide faster and more efficient delivery.

The actual shipping origin may differ between SKUs in the same order. Multiple-product orders may therefore arrive in separate shipments.

Shipping Information

Shipping Methods & Carriers

Depending on the destination and product category, orders may be shipped by parcel carriers, local courier networks, postal services or other designated logistics providers.

Large e-bikes, batteries and oversized parcels may use different carriers from small accessories.

The carrier shown in the tracking record is the final reference after shipment.

Shipping Fees

Shipping fees, when applicable, are calculated according to product size and weight, warehouse origin, destination and the selected shipping method.

Free shipping promotions apply only to eligible products and destinations shown on the website.

Remote-area, island, military-address, PO Box, oversized-item or special-handling fees may not be included in the standard shipping rate.

Remote Areas & Address Restrictions

Customers must provide a complete and accurate delivery address, including apartment or unit number, postcode, city, state or province, and a reachable phone number where required by the carrier.

Certain products, especially lithium batteries and oversized e-bikes, may not be available for delivery to some remote areas, PO Boxes, APO/FPO addresses, islands or locations subject to carrier restrictions.

If your address is classified as a remote or restricted area, additional delivery time, shipping charges or an alternative address may be required.

Customs, Duties & Taxes

For orders shipped across borders, customs duties, import taxes, VAT/GST, brokerage fees or other government charges may apply depending on the destination and shipping arrangement.

Unless the selected page or product specifically states that local charges are included, customers are responsible for applicable customs or government charges.

Track Your Order

Once your order has shipped, tracking information will normally be sent by email or made available through your order information.

Tracking updates may take 24–72 hours after shipment to appear in the carrier's system.

If your shipment has not updated for an extended period, please contact our support team with your order number.

Delivery Issues

Failed Delivery Attempts

Customers are responsible for monitoring tracking information and ensuring that someone can receive the parcel when required.

If delivery fails because of an incorrect or incomplete address, refusal, repeated unsuccessful delivery attempts, failure to collect the parcel or inability to contact the recipient, additional shipping or reshipment charges may apply.

Damaged or Missing Items

Please inspect the outer carton and product as soon as possible after delivery.

If the package arrives visibly damaged, take clear photos or videos of the carton, shipping label, internal packaging, damaged area and the complete product before discarding any packaging.

Contact our support team promptly and provide your order number, tracking number, photos/videos and a description of the issue.

Delivery Delays

Delivery may be delayed by severe weather, natural disasters, strikes, carrier network disruption, peak-season congestion, customs inspection, public holidays, address verification, regulatory restrictions or other circumstances beyond our reasonable control.

Order Changes & Cancellations

If you need to change the delivery address or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has entered warehouse processing or has been handed to the carrier.

After dispatch, address changes, carrier interception, return-to-sender requests or reshipment may incur additional charges.

Shipping FAQ

How long does order processing take?

In-stock orders are normally prepared for shipment within 1–3 business days after payment is successfully confirmed.

How long does delivery take?

Local warehouse deliveries typically take approximately 2–7 business days. Cross-border shipments may take approximately 7–20 business days depending on destination and shipping conditions.

Where will my order ship from?

Your order may ship from one of our warehouses in the United States, Europe, the United Kingdom, Canada, Australia or China depending on product availability and your delivery address.

Will I receive tracking information?

Yes. Tracking information is normally provided after your order has been shipped.

Can e-bikes and batteries be shipped separately?

Yes. Depending on inventory, carrier requirements and product type, different items in the same order may be shipped separately.

Need Help With Your Delivery?

If you have questions about shipping, tracking or delivery, please contact our support team and include your order number and delivery postcode.

Contact Support