Terms of service
TERMS OF SERVICE
Last updated: September 8, 2026
These Terms of Service (“Terms”) govern your use of the website indigoebike.com and your purchase of products or services from us.
By accessing our website, placing an order, or using our services, you agree to be bound by these Terms.
1. COMPANY INFORMATION
This website is operated by:
Legal Company Name: Hangzhou Dianche Intelligent Technology Co.,LTD
Trading Name: INDIGO VEHICLE / INGIMO
Registered Address: Floor 4, Building 3, No. 191, Fengyu Road, Guali Town, XiaoshanDistrict, Hangzhou City. Zhejiang Province, China
Company Registration Number: 91330109MA27YTC75U
Email: amy@indigoebike.com
Telephone:
+39 344 586 3782
+86 131 7501 0028
Throughout this website, the terms “we”, “us”, and “our” refer to the company operating indigoebike.com.
2. ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.
You may not use our products or services for any illegal or unauthorized purpose.
You must not transmit viruses, malicious code, or any other harmful content through the website.
We reserve the right to refuse service to anyone for legitimate reasons, including suspected fraud, abuse, payment risk, or violation of these Terms.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, specifications, images, compatibility information, prices, and availability are accurate.
However, minor differences may occur due to product updates, manufacturing changes, display settings, or production batches.
For technical products such as motors, displays, controllers, batteries, sensors, cables, and other e-bike components, customers are responsible for checking compatibility before purchase.
Compatibility may depend on factors including:
• Motor model
• Communication protocol
• Connector type
• Voltage
• Current rating
• Dimensions
• Mounting interface
• Bicycle frame specifications
If you are unsure whether a product is compatible with your bicycle or motor system, please contact us before ordering.
4. PRICES AND TAXES
All prices displayed on the website are subject to change without notice.
The final amount payable will be shown during checkout.
Depending on the customer’s destination, the final price may include or exclude applicable VAT, sales tax, customs duties, import taxes, or other government charges.
Any duties or taxes not collected at checkout may be payable by the customer upon import or delivery, unless otherwise stated.
5. ORDERS
After placing an order, you will receive an order confirmation.
An order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to cancel or refuse an order in cases including:
• Pricing or product information errors
• Product unavailability
• Suspected fraud
• Payment authorization failure
• Shipping restrictions
• Lithium battery transportation restrictions
• Incorrect customer information
• Orders that cannot legally or safely be fulfilled
If we cancel an order after payment has been received, the applicable payment will be refunded.
6. PAYMENT
Available payment methods are shown during checkout.
Payment must be successfully authorized before an order is processed.
For high-value orders, electric bicycles, batteries, customized products, or orders identified as higher risk, we may request additional identity, address, or payment verification before shipment.
We may delay shipment while completing reasonable fraud-prevention or payment verification checks.
7. SHIPPING AND DELIVERY
Shipping times, processing times, delivery areas, restrictions, and other shipping conditions are described in our Shipping & Delivery Policy.
Estimated delivery times are not guaranteed delivery dates.
Delivery may be delayed due to circumstances outside our reasonable control, including:
• Customs procedures
• Carrier delays
• Weather
• Public holidays
• Remote delivery locations
• Transportation restrictions
• Lithium battery shipping regulations
• Force majeure events
Customers are responsible for providing a complete and accurate delivery address.
Please refer to our Shipping & Delivery Policy for full details.
8. CANCELLATIONS, RETURNS AND REFUNDS
Returns, cancellations, exchanges, and refunds are governed by our Returns & Refunds Policy.
Where applicable law provides consumers with a statutory right of withdrawal, including eligible consumers in the European Union, those legal rights remain unaffected by these Terms.
Certain products may be subject to specific return restrictions, including customized products, used products, hazardous goods, lithium batteries, or products that cannot legally or safely be returned through standard transport channels.
Please refer to our Returns & Refunds Policy for full details.
9. WARRANTY
Product warranty terms are described in our Warranty Policy.
Warranty coverage generally applies to eligible manufacturing defects and does not cover damage caused by:
• Normal wear and tear
• Misuse
• Improper installation
• Unauthorized modification
• Accidents
• Water damage beyond the stated protection rating
• Incorrect voltage or electrical connection
• Improper maintenance
• External damage
• Use outside the product’s intended purpose
Nothing in our Warranty Policy or these Terms limits any mandatory consumer rights that cannot legally be excluded.
10. E-BIKE AND BATTERY SAFETY
Electric bicycles, motors, batteries, chargers, controllers, and electrical accessories must be installed and used correctly.
Customers must follow all installation instructions, safety warnings, voltage requirements, charging instructions, and local laws.
Lithium batteries must only be used with compatible chargers and equipment.
Do not use a battery, charger, cable, or electrical component that is damaged, swollen, overheated, wet, modified, or otherwise unsafe.
Professional installation is recommended for products requiring technical installation.
We are not responsible for damage resulting from improper installation, unauthorized modification, incompatible components, or use contrary to product instructions.
11. LOCAL LAWS AND ROAD USE
The customer is responsible for ensuring that any electric bicycle, motor conversion kit, throttle, controller, battery, or other product is legal to use in their country or region.
Laws relating to motor power, assisted speed, throttle operation, licensing, registration, insurance, helmets, and road use vary between jurisdictions.
Products sold on this website may be intended for private property, off-road use, replacement, repair, or other lawful applications depending on local regulations.
12. OEM, ODM AND CUSTOM PRODUCTS
OEM, ODM, customized, specially configured, or made-to-order products may be subject to separate commercial terms.
Such orders may require:
• Deposits
• Minimum order quantities
• Production lead times
• Product approval
• Custom specifications
• Separate shipping arrangements
Customized products may not be eligible for cancellation or return once production has started, except where required by applicable law.
13. INTELLECTUAL PROPERTY
All website content, including text, graphics, logos, product images, videos, designs, page layouts, and other materials, is owned by or licensed to us unless otherwise stated.
You may not reproduce, distribute, copy, modify, publish, or commercially use our website content without prior written permission.
Third-party trademarks and brand names remain the property of their respective owners.
14. THIRD-PARTY PRODUCTS AND BRANDS
Some products may be manufactured by, compatible with, or intended for use with third-party brands.
References to third-party trademarks are used only to identify compatibility, origin, or intended application unless otherwise stated.
A compatibility reference does not automatically mean that we are the trademark owner, manufacturer, or official representative of that brand.
15. ACCURACY OF WEBSITE INFORMATION
We may update, correct, or modify website content at any time.
We are not responsible for minor typographical errors, outdated technical information, or temporary website inaccuracies, provided that such errors are corrected when identified.
If a material pricing or product error affects an order, we may contact the customer before fulfillment.
16. PROHIBITED USES
You may not use this website:
• For unlawful purposes
• To violate intellectual property rights
• To transmit malicious software
• To submit false or misleading information
• To attempt unauthorized access to our systems
• To interfere with website security
• To conduct fraudulent transactions
• To abuse promotions, payment systems, or return procedures
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses arising from the use of this website or our products.
Nothing in these Terms excludes liability that cannot legally be excluded or limited, including mandatory consumer protection rights.
18. FORCE MAJEURE
We are not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, war, government restrictions, transportation disruption, customs delays, labor disputes, epidemics, power failures, carrier interruptions, or other force majeure events.
19. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using this website, you acknowledge that your information may be processed as necessary to:
• Process orders
• Arrange payment
• Deliver products
• Provide customer support
• Prevent fraud
• Meet legal and regulatory obligations
Please refer to our Privacy Policy for full details.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will always be published on this website.
Changes apply from the date the revised Terms are published, unless otherwise required by law.
21. GOVERNING LAW
These Terms are governed by the laws applicable to the legal entity operating this website, without limiting any mandatory consumer protections available to customers under the laws of their country of residence.
For eligible consumers, any mandatory rights relating to jurisdiction and consumer dispute resolution remain unaffected.
22. CONTACT INFORMATION
If you have questions about these Terms, please contact us:
Email: amy@indigoebike.com
Telephone:
+39 344 586 3782
+86 131 7501 0028
Registered Address:Floor 4, Building 3, No. 191, Fengyu Road, Guali Town, XiaoshanDistrict, Hangzhou City. Zhejiang Province, China