Privacy Policy

Last Updated: June 8, 2026

At IndigoEbike (accessible from https://indigoebike.com/), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by IndigoEbike and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at amy@indigoebike.com.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

  • Personal Data: While using our site or purchasing our products (E-Bikes, motor kits, and components), we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes, but is not limited to:
    • Email address
    • First name and last name
    • Phone number
    • Shipping and Billing Address (Street, City, State, Province, ZIP/Postal code, Country)
  • Log Data: Like many other websites, IndigoEbike makes use of log files. These files merely log visitors to the site—usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and the number of clicks.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

IndigoEbike uses the collected data for various purposes:

  • To process, fulfill, and ship your orders (including forwarding details to our overseas warehouses and shipping carriers like FedEx, UPS, DHL).
  • To provide customer support and troubleshoot technical inquiries (such as Bafang motor error diagnostics).
  • To send you order confirmations, tracking updates, and essential policy changes.
  • To monitor the usage of our website and prevent fraudulent transactions.

3. Sharing and Disclosing Your Data

We do not sell, rent, or trade your Personal Data to third parties. We only share your information with trusted third-party service providers to perform essential business actions:

  • Payment Processors: Your payment information is securely processed directly by third-party gateways like PayPal or Credit Card processors. IndigoEbike does not store or collect your payment card or financial account details on our servers.
  • Logistics & Overseas Warehouses: To deliver heavy goods like electric bikes and motor kits, your name, shipping address, and phone number are shared with our local fulfillment warehouses (in the US/EU) and domestic/international courier networks.
  • Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

4. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

5. Security of Data

The security of your data is important to us. Our website uses SSL (Secure Sockets Layer) encryption to ensure that your personal information is transmitted securely. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

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