Who We Are
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FAQ
01.Products
1. What products do you offer?
We offer a wide range of electric mobility products, including electric scooters, electric bicycles, batteries, and related accessories. Our products are designed for urban commuting, delivery business, and international distribution markets.
2. What battery options are available?
Battery options vary by model and application, including Lead-Acid, LiFePO4 (Lithium Iron Phosphate), and NMC (Ternary Lithium) batteries. We provide customized capacity and configuration solutions tailored to your specific market needs and usage scenarios.
3. What is the typical range of your electric scooters?
The riding range depends on the scooter model, battery capacity, rider weight, road conditions, and riding habits. Please check the product page for detailed specifications or contact our team for recommendations.
4. Can your products be used for delivery business?
Yes. Some of our electric scooters are suitable for urban delivery and commercial use. We can also recommend suitable models according to your business requirements and local market conditions.
5. How do I choose the right electric scooter model?
The right model depends on your target market, usage scenario, performance requirements, and budget. Our team can help recommend suitable products for retail, wholesale, delivery, or OEM projects.
02.OEM & ODM Services
6. Do you support OEM and ODM services?
Yes. We provide both OEM and ODM services for global partners. We can support logo customization, color customization, packaging design, and product configuration according to your market needs.
7. Can I customize the scooter with my own brand?
Yes. We support private label and brand customization. This may include logo printing, color options, packaging solutions, and selected component customization.
8. What is your minimum order quantity (MOQ)?
The MOQ depends on the product model and customization requirements. For standard models, the MOQ is usually more flexible. For OEM or ODM projects, the MOQ may vary depending on design and production requirements.
9. Can you develop products based on our market requirements?
Yes. We are able to support product customization based on different market needs, including appearance, configuration, and packaging, depending on the project scope.
04.Certifications & Quality
14. What certifications do your products have?
Certification availability depends on the product model and target market. We can provide relevant certification information and compliance documents based on your requirements.
15. How do you control product quality?
We pay close attention to product quality throughout the production process. Quality control procedures may include material inspection, production checks, and final product testing before shipment.
03.Orders & Samples
10. Do you provide samples?
Yes. Sample orders are available for selected models. Samples help customers evaluate product quality, design, and market suitability before placing bulk orders.
11. How long is the production lead time?
Production lead time depends on the product model, order quantity, and customization details. Standard orders usually require less time, while OEM and ODM orders may need additional time for confirmation and production.
12. How can I get a quotation?
You can send us an inquiry through our website contact form or contact our sales team directly. Please share the product model, quantity, target market, and customization requirements so we can provide a more accurate quotation.
13. Which markets do you export to?
Our products are exported to multiple international markets, including Europe, North America, the Middle East, and other regions. Please contact us for more details about market-specific products and cooperation opportunities.
05.After-Sales Support
16. Do you provide after-sales support?
Yes. We provide after-sales support for our customers and partners. The specific support depends on the product type, order volume, and cooperation model.
17. Can you provide spare parts?
Yes. We can provide related spare parts and accessories for our products. Please contact us with the product model and required parts for more details.
18. What should I do if I need technical support?
If you need technical support, please contact our team with your product model, order information, and the issue details. We will assist you as soon as possible.
Our advantages
Complete certificates
- EEC, UN, MSDS, CE, EPR, PSE, and other certifications.
Significant cost savings
- we are the source factory
lmprove efficiency
- one-stop procurement services
Customized service
Professional warranty service
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The All New
This is Hangzhou Indigo Vehicle Intelligent Co., LTD.
We are a professional electric vehicle manufacturer, producing batteries, motors, e-bikes,e-scooters, three-wheel vehicles, accessories….and having helped many business partner achieve significant growth.
